1. Introduction

At Healthlytics (a division of iQonsulting), we are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

Personal Information

• Name, email address, and contact information
• Company name and job title
• Communication preferences
• Information provided in forms, surveys, or communications

Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our healthcare analytics services
• Respond to your inquiries and provide customer support
• Send relevant healthcare industry insights and updates
• Comply with legal obligations and regulatory requirements
• Protect against fraud and ensure security

4. Healthcare Data Protection

As a healthcare technology provider, we implement additional security measures for health information in compliance with:

• Personal Health Information Protection Act (PHIPA) in Ontario
• Health Information Act in other provinces
• HIPAA requirements for US clients
• Industry-standard encryption and security protocols

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• With your explicit consent
• To trusted service providers under strict confidentiality agreements
• When required by law or to protect legal rights
• In connection with business transfers (with continued privacy protection)

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Healthcare-related data is retained according to applicable professional and legal standards.

8. Data Security Measures

Healthlytics implements robust security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict role-based access controls and multi-factor authentication
• Regular Audits: Comprehensive security audits and vulnerability assessments
• Staff Training: Regular privacy and security training for all personnel
• Incident Response: Established procedures for security incident management

9. Healthcare-Specific Privacy Considerations

As a healthcare technology provider, we understand the sensitive nature of health information:

• We comply with PHIPA (Personal Health Information Protection Act) in Ontario
• HIPAA compliance measures are implemented for US-based clients when applicable
• All healthcare data processing follows industry best practices and ethical guidelines
• We maintain detailed audit logs for all access to personal health information
• Regular compliance reviews ensure adherence to evolving healthcare privacy regulations

10. International Data Transfers

When personal information is transferred outside of Canada, we ensure adequate protection:

• Data transfer agreements with appropriate safeguards are in place
• We conduct adequacy assessments for international transfers
• Cloud services providers are carefully vetted for privacy and security compliance
• Canadian data residency options are available for sensitive healthcare information

11. Privacy by Design

Our healthcare analytics platform is built with Privacy by Design principles:

• Proactive Approach: Privacy considerations are integrated from the ground up
• Privacy as Default: Maximum privacy protection without requiring action from the individual
• Data Minimization: We collect only the minimum necessary information for our services
• Transparency: Clear communication about data practices and privacy policies
• Respect for User Privacy: User-centric design that prioritizes individual privacy rights

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant content and track marketing effectiveness

You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

14. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.